At Kesari Healthy Bites, we take pride in delivering fresh, high-quality healthy products. Whether you are ordering a single or bulk cartoons this policy outlines how we handle payments, dispatch, and delivery.

Part 1: Payment Policy

A. Accepted Payment Methods (Online & D2C)

For retail customers purchasing via our website:

Prepaid Orders: We accept all major Indian payment modes including:

UPI: Google Pay, PhonePe, Paytm, BHIM.

Cards: Visa, Mastercard, RuPay, Maestro (Credit & Debit).

Net Banking: All major Indian banks.

Wallets: Paytm, Airtel Money, Free charge, etc.

B. Payment Methods (B2B & Wholesale)

For distributors, retailers, and corporate clients:

Standard Terms: All B2B orders are processed on a 100% Advance Payment basis unless a specific credit agreement is signed.

Bank Transfer: Payments must be made via NEFT/RTGS/IMPS to our current account.

C. Offline & Exhibition Sales

For purchases made at our stalls, exhibitions, or through sales representatives:

We accept cash, UPI QR scan, and mobile POS card swipes.

Digital or physical receipts will be provided instantly.

Part 2: Shipping Policy

A. Coverage & Partners

Service Area: We ship Gujarat only.

D2C Partners: We use premium courier partners like for retail orders.

B2B Partners: Bulk orders are shipped via reliable transport services or specific transporters requested by the buyer (subject to feasibility).

B. Order Processing (Turnaround Time)

Freshness First: Unlike generic brands, we do not stockpile months-old inventory. We often pack batches fresh.

Dispatch Time:

Retail (D2C): Orders are dispatched within 24-48 hours of order confirmation.

Wholesale (B2B): Orders are dispatched within 2-3 working days, depending on the quantity and stock availability.

Cut-off Time: Orders placed after 5:00 PM will be processed the next working day.

Sundays & Holidays: Our shop is closed on Sundays and National Holidays. Orders placed on these days will be processed on the next business day.

C. Delivery Timelines

Once dispatched, the estimated delivery time is:

Vadodara: 1 - 2 business days.

Rest of Gujarat: 5 - 7 business days.

Note: These are estimates. Delays due to weather, strikes, or courier operational issues are beyond our control.

D. Shipping Charges

1. For Retail (D2C) Orders:

Standard Shipping: As per courier partners and delivery area pin code, fee will be applied.

2. For Wholesale (B2B) Orders:

Shipping costs are "To Pay" (Freight on Delivery) basis. The buyer pays the transporter directly upon receipt of goods.

Alternatively, if you prefer prepaid shipping, we will calculate actual freight charges and add them to your final invoice.

E. Tracking

D2C: You will receive a Whats App/SMS/Email with a tracking link as soon as the order is packed.

B2B: We will share the LR (Lorry Receipt) Copy or Docket Number via Whats App/Email once the goods are handed over to the transporter.

F. Damaged or Tampered Packages

Strict Warning:

Please do not accept the package if the seal is broken or the box looks tampered with.

Unboxing Video Rule: To claim any refund or replacement for damaged/missing items, an uncut unboxing video is mandatory. Without this video, we cannot raise a claim with our courier partners or process your request.

G. National/ International Shipping

Currently, Kesari Healthy Bites only within Gujarat. We do not offer national or international shipping at this moment.

H. Address Errors

It is the customer's responsibility to provide a complete and correct address (including House No, Landmark, and Pin code).

If a package returns to us due to an incorrect address or refusal to accept delivery:

Prepaid Orders: We will refund the amount after deducting two-way shipping charges.

COD Orders: The customer will be blacklisted from future COD orders.

Contact Us for Shipping Queries

If your order is delayed beyond the estimated time, please contact us:

Email: Kesarihealthybites@gmail.com

Phone/Whats App: +91 9327587414

Hours: Mon-Sat, 11 AM - 6 PM